Terms & Conditions

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Los Angeles' Affordable Furniture Store

Terms & Conditions

ATTENTION CUSTOMER! PLEASE READ ALL OF THE FOLLOWING

*Please note that your credit card bill will show a charge from Fine Furniture San Diego (our parent store).

Placing an order with us indicates that you have read and agreed to all of our policies below:

The below information outlines all order concerns, including: liability for damages, unforeseen product issues, manufacturing defects and replacements/returns. By purchasing a product from us you agree to all of the below policies and please note that it is the customers responsibility to read them carefully.

Warehouse Pick Up:

We will process your order and we will email you when your order is ready for pickup with our warehouse address(es) in 1-3 business days from the date of order placement on our website. Please note that orders with different brands may be housed in a few different warehouses in the City of Industry area and we will notify you in regards to which items will need to be picked up from which warehouse address. Please ensure that you arrive with a vehicle large enough to take your items when picking up your order from our warehouse. Our warehouse personnel onsite can help you load your vehicle should you need an extra helping hand loading your vehicle. Please inspect the product for any type of damage before leaving with the item, this will help you save a return trip in the event that you do discover any damages or defects. If you discover any product damages or defects during your inspection at our warehouse, you are welcome to exchange the item right then and there at our warehouse to avoid a return trip to exchange the item.

Satisfaction Guaranteed:
In the unlikely event that you are not completely satisfied with your purchase, you are welcome to exchange the product with us for a different product of equal or lesser value, within 5 days of receipt of the product. You will be responsible for a twenty percent restocking fee for any exchanges or returns. Customer will be responsible for returning the items to the warehouse that it was picked up from (we do not offer pick up services for returned items). Items that are picked up must also be dropped off at our warehouse in all original packaging in order for a refund to be issued less our 20% restocking fee. In order to provide our customers with the lowest sales prices in the country, all items must be picked up from our warehouse. In order to ensure a refund, the product must be returned unused, in new condition, with the original packaging materials intact. Please note that we cannot accept any used merchandise for returns or exchanges. We ask that all returns must be dropped off at our warehouse by the customer, and all returns must have a return approval in writing prior to return (customer cannot randomly drop off an item at the warehouse and demand a return without a prior return authorization request). All returns must be accompanied by a Return Authorization Code. This can be obtained by emailing our customer service department at email: . Any returns not accompanied by a return authorization code cannot be accepted by our warehouse and no refund will be issued.

*** Notify us of any product damages or defects within 1 – 2 business days of warehouse pick up and email us with supporting pictures and the replacement part numbers needed to email:

Returns:
Any and all returns must be made within 5 business days from the date of pick up from our warehouse, return requests must be made in writing via email to: . We cannot accept returns for any products outside of that window of time. This helps us keep our sales prices low for all of our Los Angeles customers to enjoy. Products being returned must be brand new, unused, and in all original packaging. Please keep the original packaging if you have any thoughts about returning the item. Please note that returns will NOT be accepted for items that do not have their original packaging and or if the item shows clear signs of use.

Order Cancellation:
Orders cannot be canceled over the phone. We must receive your request in writing via email to: within 1-2 business days prior to warehouse pick up. If you do not receive a confirmation cancellation email from us your order has not been canceled and we did not receive your email and your order will fall under our return policy.

Please note that all orders are subject to a stock check with our warehouse team. You are welcome to call us to check stock prior to placing your order online. We will notify you within 2 - 3 business days from the date of order placement if an item is out of stock. Often times the delay is short but in the event that the customer does not want to wait, the order can be canceled penalty free. Orders that are placed with out of stock items are not charged without the customer's authorization to proceed.

Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.

Delays:
Customer agrees to not hold us financially responsible nor will we compensate for unexpected warehouse pick up delays caused by vendor stock issues, manufacturer stock issues, and extreme weather. It is recommended that you schedule contractors after you have received your furniture to avoid any problems. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to having your order ready for warehouse pick up within 1-3 business days from the date of order placement but we cannot always control third party situations. Unforeseen delays are not a right or reason for cancellation however the customer is welcome to cancel their order penalty free if they do not wish to wait for an out of stock item to arrive back into stock.

Price Match: We do not price match against Amazon, eBay, Overstock, and or any other websites where independent sellers can make a listing for a product - we only price match against retailers such as ourselves. We also reserve the right to decline price match requests involving questionable, non-reputable, or out of area retailers. Price match requests post sale/post purchase will not be honored.

Sales Tax: California state sales tax and district tax will be applied for California customers. Some cities in California, have higher sales tax due to their district sales tax rates.

California Residents:
Please click on the link for information on Proposition 65.

Sales Contract:
The entire sales contract between you and our company will be set forth in the invoice and/or accompanying or referenced documents and emails provided by us. To guarantee accuracy oral statements made by any employees or personal shall not be relied upon as part of the sales contract. Only written statements, facts and policies are considered part of the contract.