Terms & Conditions
ATTENTION
CUSTOMER! PLEASE READ ALL OF THE FOLLOWING
The below information outlines all shipping-related concerns, including: transit times, tracking questions, liability for damages and unforeseen issues, and replacements/returns. By purchasing a product from us you agree to all of the below policies and it is the customers responsibility to read them carefully.
Placing an order with us indicates that you have read and agreed to all of our policies below:
Please review the order form and check to make sure the order is correct and that no changes are necessary. It is your responsibility to alert us of any changes to your order immediately. Please be sure you understand what to expect and what your responsibilities are when your shipment arrives.
Nationwide Delivery/Shipping:
Standard Delivery does not constitute inside delivery, and the shipper will not assemble your products for you. If your order is being delivered outside of Los Angeles, our shipping company will call you a few business days in advance to schedule a time and date for delivery. Standard delivery service will only include curbside drop off with no assembly service and no inside delivery service. Having a hand truck or dolly day of the delivery is the easiest way to transport the boxes into your home. Some products do require assembly and the assembly is the customer’s responsibility.
Delivery times and dates are projected, and not definite, they are subject to change depending on weather conditions, traffic conditions, and acts of God. Delays in delivery that are outside of our control are not a reason for order cancellation. Unless a delivery date or deadline was guaranteed in writing to our customer, any order cancellations made due to delivery delays are subject to a 25% restocking fee and round trip shipping costs. Delivery guarantees are void in the event of a natural disaster or an act of God (delivery truck breaking down, car accident, etc.) - any returns or order cancellations made in the event of a natural disaster preventing the delivery from happening on time will be subject to round trip shipping costs and a 25% restocking fee.
Out of state orders can only be paid for via our Progressive Leasing program, check by mail, and or wire transfer. Due to the high risk in shipping furniture out of state versus dealing with our local customers in Los Angeles, we require payment for all out of state orders to be secure via our Progressive Leasing program, check by mail, and or wire transfer.
Local Delivery:
We offer free local delivery during the weekdays and we will reach out to you via a text message to schedule your delivery. Please look out for your text message notification to schedule your local delivery appointment from our 3rd party delivery service via Gigacloud Logistics. Customer releases Adagio Home Inc. and FineFurnitureLosAngeles.com, from any and all liability and responsibility associated with furniture installation technicians entering the home, our technicians are professionals and will make every effort to not damage any flooring, ceilings, walls, stair cases. The delivery will be handled by a third party moving company that contracts all of our deliveries for our customers.
Delivery charges may vary based on the size and weight of the item. *White Glove In-Home Assembly of your furniture items may vary depending on the item and how many pieces of furniture you order.
Free local delivery is a curbside drop off to local customers only. Delivery to outside of the local zone, Inside delivery and in home assembly service are available on the checkout page for an additional fee.
For local Los Angeles customers that receive free local delivery, please inspect and notify us within 48 hours of any issues and we will provide you with warranty replacement parts to ensure that you are satisfied with your purchase.
Buyer is responsible for measuring stairways, doorways, and entryways and will not hold the seller responsible for merchandise that does not fit. Seller will schedule a date and window of time for delivery and the seller will not haul or take old discarded furniture for the buyer. Seller makes no warranties beyond the written description of the merchandise on the face hereof unless otherwise stated by seller in writing. Such disclaimer does not affect manufacturer’s warranty, if any. All sales are final, with the exception of manufacturer defective merchandise.
Please note that scheduling your delivery appointment date requires payments to our 3rd party delivery technicians in advance. They reserve their schedule to deliver your order, in the event that you are unable to receive delivery on your scheduled delivery date, there is a rescheduling/redelivery fee of $350.00 that will be the customer's responsibility. This fee is due to the fact that our 3rd party delivery service does charge warehouse storage fees, missed delivery labor fees, transportation fees, and return transportation fees.
Customers with multiple items on order have the option of having their "in stock items" delivered first which is a part of our free local delivery program. However, the out of stock items within that same order which are requested to be delivered later on at a separate restock date will be assessed a $175.00 split delivery fee for the split shipment. The customer has the option to wait for everything to deliver "together" at no upcharge if they wish for all items to be restocked in order to deliver together.
Shipping:
Ships Free to Home
Please note that only select products are eligible for free shipping to your home nationwide and you can shop these products here: https://www.finefurnituresandiego.com/free-home-shipping/. Standard Curbside Delivery (Back of Truck Delivery) is included in our Free Shipping to the contiguous United States. Please contact us if you are Hawaii and Alaska customers regarding extra shipping cost.
Tracking Numbers:
For orders shipping outside of Los Angeles, we will email you with instructions on how to receive your order and will also email you the shipment tracking information once the order leaves our warehouse. You can use the tracking information to track the shipping status with our shipping company. For orders being delivered locally in Los Angeles, our moving company will call or text you by each weekend to coordinate your delivery appointment for your order.
Total Delivery Time:
The total delivery time is how long it takes for you to receive your item after you place an order. This is comprised of the following two time spans: 1. Processing Time and 2. Shipping Time.
Processing Time:
Processing time is how long it takes an item to leave the warehouse after you place your order. This is the same as the "Ships In" time indicated on each product web page. Exact ship out times can be found on the product page.
Please note that all orders are subject to a stock check with our warehouse team. You are welcome to call us to check stock prior to placing your order online. We will notify you within 2 - 3 business days from the date of order placement if an item is out of stock. Often times the delay is short but in the event that the customer does not want to wait, the order can be canceled penalty free. Orders that are placed with out of stock items are not charged without the customer's authorization to proceed.
Shipping Time:
Shipping time is the length of time your product spends in transit between our warehouse and your home. Once shipped items can take between 5-10 business days to arrive at your home.
Please note that custom orders take longer to ship out “Processing Time” by 10-20 business days. No ship out times are guaranteed, and delays can occur if there are billing and availability issues. In these cases, our customers will be notified.
Clearance Products:
To keep our prices as low as possible on all clearance products, all sales are final on all clearance items. No returns or exchanges will be accepted. If the clearance item has a manufacturing defect or shipping damage, we will provide replacement parts as necessary but no refunds.
Satisfaction Guaranteed:
In the unlikely event that you are not completely satisfied with your purchase, you are welcome to exchange the product with us for a different product of equal or lesser value, within 7 days of receipt of the product and all items must be in all original packaging, unused and never assembled. You will be responsible for a 25% restocking fee for any exchanges or returns. Customer will be responsible for round trip shipping costs for any returns or exchanges. In order to provide our customers with the lowest sales prices in the country, all clearance or discounted sales are final. *Free shipping does not apply to returned or exchanged merchandise. Original shipping costs to your home or business will not be refunded. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Many times the delivery companies will try to take the packing material from your premises, if you want the ability to return or exchange the item for any reason you must keep the boxes and or ask them to leave them. Please note that we cannot accept any used merchandise for returns or exchanges. We ask that return shipping be prepaid by the customer, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Code. This can be obtained by calling our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued.
Damages, Claims, and Liability:
Customers are responsible for reporting damage via email within 1 business day of receiving your product to so we may report to our shipper accompanied with emailed pictures of the damage. When required to sign for your product always inspect your delivered items and write "VISIBLE FREIGHT DAMAGE" next to your signature if there is visible damage to the packaging, boxes, or pallet. Items rarely get damaged in shipping, however in the event that damage does occur, we will replace the damaged item if customers have followed our instructions. If the customer does not notate visible damage at the time of delivery, replacement parts or items will be the at customer’s responsibility and expense.
LTL Shipment (Excluding Local Delivery):
*** ATTENTION: CUSTOMER! *** OPEN IMMEDIATELY IN FRONT OF DRIVER ***
Product inspection – despite any pressure from hurried delivery drivers for you to simply sign for your package YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on all copies of the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on all copies of the Bill of Lading is the only way for us to receive compensation and fix your product. *Products that are shipped via UPS Ground or FedEx Ground do not need to be opened in front of the driver unless there is clear visible damage to the packaging. If there is clear visible damage to the packaging of your product please notate "damaged" prior to signing for it. Upon receipt please inspect the product and report any damages or defects within 1 business day, email all pictures of the damage and part numbers of the pieces that need to be replaced to: , please remember to include your order ID number.
*** You or the Driver needs to NOTATE ALL DAMAGE on all copies of the Delivery Receipt then please accept the delivery ***
*** We will not be held responsible for any damages to your product unless it is properly noted on all copies of the delivery receipt/bill of lading. Most importantly the copy that goes back with the driver needs to be notated.
*** Notify us of damage within 1 business day of delivery and fill out our damage claim form at: you will be responsible to file a claim with the freight carrier if you have not notified us of the damage within 1 business day.
If you are holding your furniture and awaiting completion of a home improvement project, do not wait to check your order as we will not be able to help you if there is any damage or missing pieces as all damage and missing hardware must be reported with 1 business day. After 1 business day the customer is financially responsible to purchase a replacement part or parts at their cost.
Repairs, Replacements, and Returns:
We reserve the right to repair or replace any item reported damaged. The decision to repair or replace will be at the discretion of our customer service department. It will be at the discretion of customer service department to have a professional furniture technician inspect the items and report back to us. At that time we will make the decision to repair, or replace the item. If we determine that repair is impractical, you will be furnished a substitute unit of the same item design, style and quality. If parts or pieces are missing or need replacement they may have to be ordered from the manufacturer. Since some of our manufacturers are located overseas, replacement parts and pieces normally take 4-6 weeks. If repairs are needed, we will contact our technicians who will in turn contact you to set up an appointment to inspect the product and assess the situation. Please keep in mind; if parts must be ordered for repairs to be completed, additional time will be required. If you decide not to allow us to repair or replace the items, they may be returned under our standard return policy and you will be responsible for round trip shipping and a restocking fee of 25%.
Please note that once an order is "processed" all shipping fees and restocking fees are applicable on the customer end. If free outbound shipping is included for a customer order, that actual outbound shipping cost that we cover for the customer, will be due in the event of an order cancellation request. For all order cancellations made after an order has been "processed" the customer is responsible for a 25% restocking fee and round trip shipping costs (outbound shipping fee plus the return shipping fee).
Any and all returns must be made within 7 days of receipt, return requests must be made in writing. We cannot accept returns for any products outside of that window of time. Products being returned must be brand new, unused, and in all original packaging. Please keep the original packaging if you have any thoughts about returning the item. Please ask delivery technicians to leave the packaging in case of a return which is subject to an 25% restocking fee and a $350.00 pick up fee (local Los Angeles residents only). For our non local customers and or out of state customers, you will be responsible for the original outbound shipping fee as well as the return shipping fee. Please note that returns will NOT be accepted for items that do not have their original packaging and or if the item has been previously set up.
Due to the unique nature of stone products can vary slightly in color from product to product and is not considered a reason to return.
Due to safety hazard reasons (for the safety of our staff and delivery personnel) all mattresses, futon mattresses, sofas, sectionals, loveseats, ottomans, recliners, gliders and rockers sales are FINAL, returns and exchanges are not accepted for them. All mattresses are specifically made to order and are not stocked. Placing your order for a mattress means we are custom producing your mattress for you. Once the order is placed on our website, production begins and even if you have not received delivery of the mattress yet - you cannot cancel the order for the mattress at that time due to the custom production process which cannot be canceled once commenced.
Delivery Appointment – scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours, Monday through Friday. Any and all fees resulting from re-delivery will be the sole responsibilities of the customer so please do not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.
Manufacturer Warranty:
All warranty is provided by manufacturer if any. Please refer to product page for warranty information and contact manufacturer for warranty detail. In order to get manufacturer product warranty service, manufacturer may ask you to provide a copy of a sales receipt, gift receipt, or purchase invoice showing the original purchase date.
3rd Party Financing and Leasing:
Fine Furniture Los Angeles will connect our customers with a 3rd party financing or leasing company to help you finance or lease your purchase, you will know instantly if your financing/lease has been approved. When deciding to go with 3rd party financing/leasing, customers will agree to 3rd party financing/leasing company’s policies and will not hold Fine Furniture Los Angeles responsible after the purchase. All orders purchased through financing or leasing are final.
Warranty:
ATTENTION! Please inspect and assemble your furniture within 3-5 business days from your purchase date. Any manufacturing defects do need to be reported within 3 - 5 days from the purchase date. Please email pictures of the manufacturing defects to us at "info@finefurniturelosangeles.com" with your order ID number and upon approval, we will order any replacement parts that you need free of cost. Please allow 7-10 business days for replacement parts to arrive at our warehouse. *Clearance items, are sold "AS IS" and are not eligible for returns, exchanges, and or warranty.
Order Cancellation Policy:
Orders that are canceled prior to leaving the manufacturer's warehouse will be assessed an 18% restocking fee. Please keep in mind that once an order has left the manufacturer's warehouse, it will be subject to 25% restocking fee and delivery fee back to the warehouse. Once an order has shipped, it cannot be canceled. If you refuse delivery of your order, it will then fall under our standard return policy and will be subject to a deduction of round trip shipping and a 25% restocking fee.
Orders cannot be canceled over the phone. We must receive your request in writing at 1 business day prior to shipment. If you do not receive a confirmation cancellation email from us your order has not been canceled and we did not receive your email and will fall under our return policy.
Custom and made to order products must be canceled with 24 hours of placing an order or they can no longer be canceled and refunded. Custom and bulk orders of 2 or more are non-refundable. Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return. We reserve the right to cancel any order for any reason at any time. For your safety, we have a 2-week check verification period and refunds cannot be processed during the verification period. This is to ensure that there are adequate funds in the customer's account to cover the check payment by mail.
Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.
Back Ordered Items:
By placing an order for a back ordered item the customer agrees to pre-pay for the item so that the item can ship directly from the manufacturer once restocked. Back order items can be cancelled but are subject to all of the conditions and fees of regularly stocked item cancellations. If a backorder ships out, the customer is responsible for round trip shipping fees as well as a restocking fee of 25%. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible. Please note that backorder dates can fluctuate and or get pushed back, all restock dates are estimated and not guaranteed. We will update the customer when and where we are made aware of delays by the manufacturer. Due to supply chain issues, inflation of cost of labor, raw material, and the increases in transportation costs - backorders are subject to a price increase when restocked. We do make every effort to absorb price increases for our customers but it is simply not feasible to do so when the inflated dealer cost exceeds our sales price. You are not forced to keep your order and you are welcome to cancel the order penalty free if the price increase is not acceptable for you. If we have not processed your order, you can cancel your order and reselect.
Delays:
Customer agrees to not hold us financially responsible nor will we compensate for unexpected delays caused by vendors, manufacturers, shipping carriers, and weather. It is recommended that you schedule plumbers or contractors after you have received your furniture to avoid any problems. Specialty made and back order items can be delayed three weeks or more due to the U.S. customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.
Payment Agreement:
Any and all fees associated with a missed delivery appointments and canceled or product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If the payment card on file cannot be billed, the customer agrees to send a money order or cashier’s check within 7 days or be turned over to collections.
Liability:
Customer agrees to not hold us financially liable in excess of the purchase price of your order. Your use of this site shall be governed by all laws in the state of California. Customer agrees that jurisdiction over any legal proceedings directly or indirectly arising out of or relating to this site or its products shall be in the state or federal courts located in Los Angeles County, California. Any cause or action or claim you may have with respect to this site or your purchase must be commenced within one (1) year after your purchase.
Price Match: We do not price match against Amazon, eBay, Overstock, and or any other websites where independent sellers can make a listing for a product - we only price match against retailers such as ourselves. We also reserve the right to decline price match requests involving questionable, non-reputable, or out of area retailers. Price match requests post sale/post purchase will not be honored.
Sales Tax: We do not collect sales tax for all customers outside of California. California state sales tax will be applied for orders shipping to California. Some cities in California, have higher sales tax due to their district sales tax rates.
California Residents:
Please click on the link for information on Proposition 65.
Sales Contract:
The entire sales contract between you and our company will be set forth in the invoice and/or accompanying or referenced documents and emails provided by us. To guarantee accuracy oral statements made by any employees or personal shall not be relied upon as part of the sales contract. Only written statements, facts and policies are considered part of the contract.
The below information outlines all shipping-related concerns, including: transit times, tracking questions, liability for damages and unforeseen issues, and replacements/returns. By purchasing a product from us you agree to all of the below policies and it is the customers responsibility to read them carefully.
Placing an order with us indicates that you have read and agreed to all of our policies below:
Please review the order form and check to make sure the order is correct and that no changes are necessary. It is your responsibility to alert us of any changes to your order immediately. Please be sure you understand what to expect and what your responsibilities are when your shipment arrives.
Nationwide Delivery/Shipping:
Standard Delivery does not constitute inside delivery, and the shipper will not assemble your products for you. If your order is being delivered outside of Los Angeles, our shipping company will call you a few business days in advance to schedule a time and date for delivery. Standard delivery service will only include curbside drop off with no assembly service and no inside delivery service. Having a hand truck or dolly day of the delivery is the easiest way to transport the boxes into your home. Some products do require assembly and the assembly is the customer’s responsibility.
Delivery times and dates are projected, and not definite, they are subject to change depending on weather conditions, traffic conditions, and acts of God. Delays in delivery that are outside of our control are not a reason for order cancellation. Unless a delivery date or deadline was guaranteed in writing to our customer, any order cancellations made due to delivery delays are subject to a 25% restocking fee and round trip shipping costs. Delivery guarantees are void in the event of a natural disaster or an act of God (delivery truck breaking down, car accident, etc.) - any returns or order cancellations made in the event of a natural disaster preventing the delivery from happening on time will be subject to round trip shipping costs and a 25% restocking fee.
Out of state orders can only be paid for via our Progressive Leasing program, check by mail, and or wire transfer. Due to the high risk in shipping furniture out of state versus dealing with our local customers in Los Angeles, we require payment for all out of state orders to be secure via our Progressive Leasing program, check by mail, and or wire transfer.
Local Delivery:
We offer free local delivery during the weekdays and we will reach out to you via a text message to schedule your delivery. Please look out for your text message notification to schedule your local delivery appointment from our 3rd party delivery service via Gigacloud Logistics. Customer releases Adagio Home Inc. and FineFurnitureLosAngeles.com, from any and all liability and responsibility associated with furniture installation technicians entering the home, our technicians are professionals and will make every effort to not damage any flooring, ceilings, walls, stair cases. The delivery will be handled by a third party moving company that contracts all of our deliveries for our customers.
Delivery charges may vary based on the size and weight of the item. *White Glove In-Home Assembly of your furniture items may vary depending on the item and how many pieces of furniture you order.
Free local delivery is a curbside drop off to local customers only. Delivery to outside of the local zone, Inside delivery and in home assembly service are available on the checkout page for an additional fee.
For local Los Angeles customers that receive free local delivery, please inspect and notify us within 48 hours of any issues and we will provide you with warranty replacement parts to ensure that you are satisfied with your purchase.
Buyer is responsible for measuring stairways, doorways, and entryways and will not hold the seller responsible for merchandise that does not fit. Seller will schedule a date and window of time for delivery and the seller will not haul or take old discarded furniture for the buyer. Seller makes no warranties beyond the written description of the merchandise on the face hereof unless otherwise stated by seller in writing. Such disclaimer does not affect manufacturer’s warranty, if any. All sales are final, with the exception of manufacturer defective merchandise.
Please note that scheduling your delivery appointment date requires payments to our 3rd party delivery technicians in advance. They reserve their schedule to deliver your order, in the event that you are unable to receive delivery on your scheduled delivery date, there is a rescheduling/redelivery fee of $350.00 that will be the customer's responsibility. This fee is due to the fact that our 3rd party delivery service does charge warehouse storage fees, missed delivery labor fees, transportation fees, and return transportation fees.
Customers with multiple items on order have the option of having their "in stock items" delivered first which is a part of our free local delivery program. However, the out of stock items within that same order which are requested to be delivered later on at a separate restock date will be assessed a $175.00 split delivery fee for the split shipment. The customer has the option to wait for everything to deliver "together" at no upcharge if they wish for all items to be restocked in order to deliver together.
Shipping:
Ships Free to Home
Please note that only select products are eligible for free shipping to your home nationwide and you can shop these products here: https://www.finefurnituresandiego.com/free-home-shipping/. Standard Curbside Delivery (Back of Truck Delivery) is included in our Free Shipping to the contiguous United States. Please contact us if you are Hawaii and Alaska customers regarding extra shipping cost.
Tracking Numbers:
For orders shipping outside of Los Angeles, we will email you with instructions on how to receive your order and will also email you the shipment tracking information once the order leaves our warehouse. You can use the tracking information to track the shipping status with our shipping company. For orders being delivered locally in Los Angeles, our moving company will call or text you by each weekend to coordinate your delivery appointment for your order.
Total Delivery Time:
The total delivery time is how long it takes for you to receive your item after you place an order. This is comprised of the following two time spans: 1. Processing Time and 2. Shipping Time.
Processing Time:
Processing time is how long it takes an item to leave the warehouse after you place your order. This is the same as the "Ships In" time indicated on each product web page. Exact ship out times can be found on the product page.
Please note that all orders are subject to a stock check with our warehouse team. You are welcome to call us to check stock prior to placing your order online. We will notify you within 2 - 3 business days from the date of order placement if an item is out of stock. Often times the delay is short but in the event that the customer does not want to wait, the order can be canceled penalty free. Orders that are placed with out of stock items are not charged without the customer's authorization to proceed.
Shipping Time:
Shipping time is the length of time your product spends in transit between our warehouse and your home. Once shipped items can take between 5-10 business days to arrive at your home.
Please note that custom orders take longer to ship out “Processing Time” by 10-20 business days. No ship out times are guaranteed, and delays can occur if there are billing and availability issues. In these cases, our customers will be notified.
Clearance Products:
To keep our prices as low as possible on all clearance products, all sales are final on all clearance items. No returns or exchanges will be accepted. If the clearance item has a manufacturing defect or shipping damage, we will provide replacement parts as necessary but no refunds.
Satisfaction Guaranteed:
In the unlikely event that you are not completely satisfied with your purchase, you are welcome to exchange the product with us for a different product of equal or lesser value, within 7 days of receipt of the product and all items must be in all original packaging, unused and never assembled. You will be responsible for a 25% restocking fee for any exchanges or returns. Customer will be responsible for round trip shipping costs for any returns or exchanges. In order to provide our customers with the lowest sales prices in the country, all clearance or discounted sales are final. *Free shipping does not apply to returned or exchanged merchandise. Original shipping costs to your home or business will not be refunded. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Many times the delivery companies will try to take the packing material from your premises, if you want the ability to return or exchange the item for any reason you must keep the boxes and or ask them to leave them. Please note that we cannot accept any used merchandise for returns or exchanges. We ask that return shipping be prepaid by the customer, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Code. This can be obtained by calling our customer service department. Any return not accompanied by an authorization code cannot be accepted by our shipping department and no refund will be issued.
Damages, Claims, and Liability:
Customers are responsible for reporting damage via email within 1 business day of receiving your product to so we may report to our shipper accompanied with emailed pictures of the damage. When required to sign for your product always inspect your delivered items and write "VISIBLE FREIGHT DAMAGE" next to your signature if there is visible damage to the packaging, boxes, or pallet. Items rarely get damaged in shipping, however in the event that damage does occur, we will replace the damaged item if customers have followed our instructions. If the customer does not notate visible damage at the time of delivery, replacement parts or items will be the at customer’s responsibility and expense.
LTL Shipment (Excluding Local Delivery):
*** ATTENTION: CUSTOMER! *** OPEN IMMEDIATELY IN FRONT OF DRIVER ***
Product inspection – despite any pressure from hurried delivery drivers for you to simply sign for your package YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on all copies of the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on all copies of the Bill of Lading is the only way for us to receive compensation and fix your product. *Products that are shipped via UPS Ground or FedEx Ground do not need to be opened in front of the driver unless there is clear visible damage to the packaging. If there is clear visible damage to the packaging of your product please notate "damaged" prior to signing for it. Upon receipt please inspect the product and report any damages or defects within 1 business day, email all pictures of the damage and part numbers of the pieces that need to be replaced to: , please remember to include your order ID number.
*** You or the Driver needs to NOTATE ALL DAMAGE on all copies of the Delivery Receipt then please accept the delivery ***
*** We will not be held responsible for any damages to your product unless it is properly noted on all copies of the delivery receipt/bill of lading. Most importantly the copy that goes back with the driver needs to be notated.
*** Notify us of damage within 1 business day of delivery and fill out our damage claim form at: you will be responsible to file a claim with the freight carrier if you have not notified us of the damage within 1 business day.
If you are holding your furniture and awaiting completion of a home improvement project, do not wait to check your order as we will not be able to help you if there is any damage or missing pieces as all damage and missing hardware must be reported with 1 business day. After 1 business day the customer is financially responsible to purchase a replacement part or parts at their cost.
Repairs, Replacements, and Returns:
We reserve the right to repair or replace any item reported damaged. The decision to repair or replace will be at the discretion of our customer service department. It will be at the discretion of customer service department to have a professional furniture technician inspect the items and report back to us. At that time we will make the decision to repair, or replace the item. If we determine that repair is impractical, you will be furnished a substitute unit of the same item design, style and quality. If parts or pieces are missing or need replacement they may have to be ordered from the manufacturer. Since some of our manufacturers are located overseas, replacement parts and pieces normally take 4-6 weeks. If repairs are needed, we will contact our technicians who will in turn contact you to set up an appointment to inspect the product and assess the situation. Please keep in mind; if parts must be ordered for repairs to be completed, additional time will be required. If you decide not to allow us to repair or replace the items, they may be returned under our standard return policy and you will be responsible for round trip shipping and a restocking fee of 25%.
Please note that once an order is "processed" all shipping fees and restocking fees are applicable on the customer end. If free outbound shipping is included for a customer order, that actual outbound shipping cost that we cover for the customer, will be due in the event of an order cancellation request. For all order cancellations made after an order has been "processed" the customer is responsible for a 25% restocking fee and round trip shipping costs (outbound shipping fee plus the return shipping fee).
Any and all returns must be made within 7 days of receipt, return requests must be made in writing. We cannot accept returns for any products outside of that window of time. Products being returned must be brand new, unused, and in all original packaging. Please keep the original packaging if you have any thoughts about returning the item. Please ask delivery technicians to leave the packaging in case of a return which is subject to an 25% restocking fee and a $350.00 pick up fee (local Los Angeles residents only). For our non local customers and or out of state customers, you will be responsible for the original outbound shipping fee as well as the return shipping fee. Please note that returns will NOT be accepted for items that do not have their original packaging and or if the item has been previously set up.
Due to the unique nature of stone products can vary slightly in color from product to product and is not considered a reason to return.
Due to safety hazard reasons (for the safety of our staff and delivery personnel) all mattresses, futon mattresses, sofas, sectionals, loveseats, ottomans, recliners, gliders and rockers sales are FINAL, returns and exchanges are not accepted for them. All mattresses are specifically made to order and are not stocked. Placing your order for a mattress means we are custom producing your mattress for you. Once the order is placed on our website, production begins and even if you have not received delivery of the mattress yet - you cannot cancel the order for the mattress at that time due to the custom production process which cannot be canceled once commenced.
Delivery Appointment – scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours, Monday through Friday. Any and all fees resulting from re-delivery will be the sole responsibilities of the customer so please do not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.
Manufacturer Warranty:
All warranty is provided by manufacturer if any. Please refer to product page for warranty information and contact manufacturer for warranty detail. In order to get manufacturer product warranty service, manufacturer may ask you to provide a copy of a sales receipt, gift receipt, or purchase invoice showing the original purchase date.
3rd Party Financing and Leasing:
Fine Furniture Los Angeles will connect our customers with a 3rd party financing or leasing company to help you finance or lease your purchase, you will know instantly if your financing/lease has been approved. When deciding to go with 3rd party financing/leasing, customers will agree to 3rd party financing/leasing company’s policies and will not hold Fine Furniture Los Angeles responsible after the purchase. All orders purchased through financing or leasing are final.
Warranty:
ATTENTION! Please inspect and assemble your furniture within 3-5 business days from your purchase date. Any manufacturing defects do need to be reported within 3 - 5 days from the purchase date. Please email pictures of the manufacturing defects to us at "info@finefurniturelosangeles.com" with your order ID number and upon approval, we will order any replacement parts that you need free of cost. Please allow 7-10 business days for replacement parts to arrive at our warehouse. *Clearance items, are sold "AS IS" and are not eligible for returns, exchanges, and or warranty.
Order Cancellation Policy:
Orders that are canceled prior to leaving the manufacturer's warehouse will be assessed an 18% restocking fee. Please keep in mind that once an order has left the manufacturer's warehouse, it will be subject to 25% restocking fee and delivery fee back to the warehouse. Once an order has shipped, it cannot be canceled. If you refuse delivery of your order, it will then fall under our standard return policy and will be subject to a deduction of round trip shipping and a 25% restocking fee.
Orders cannot be canceled over the phone. We must receive your request in writing at 1 business day prior to shipment. If you do not receive a confirmation cancellation email from us your order has not been canceled and we did not receive your email and will fall under our return policy.
Custom and made to order products must be canceled with 24 hours of placing an order or they can no longer be canceled and refunded. Custom and bulk orders of 2 or more are non-refundable. Because many of our products are made of natural materials (wood, slate, marble, rock, etc…) variances between the pictures on our web site and actual product delivered are common. This variance in the natural color makes each item unique and is not a justification to cancel or grounds for a return. We reserve the right to cancel any order for any reason at any time. For your safety, we have a 2-week check verification period and refunds cannot be processed during the verification period. This is to ensure that there are adequate funds in the customer's account to cover the check payment by mail.
Pricing errors on our website are rare but can happen from time to time. Pricing errors will not be honored. We do our best to maintain correct pricing at all times but in the rare chance that there is a pricing error, we reserve the right to cancel the order due to the product being listed at the incorrect price.
Back Ordered Items:
By placing an order for a back ordered item the customer agrees to pre-pay for the item so that the item can ship directly from the manufacturer once restocked. Back order items can be cancelled but are subject to all of the conditions and fees of regularly stocked item cancellations. If a backorder ships out, the customer is responsible for round trip shipping fees as well as a restocking fee of 25%. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible. Please note that backorder dates can fluctuate and or get pushed back, all restock dates are estimated and not guaranteed. We will update the customer when and where we are made aware of delays by the manufacturer. Due to supply chain issues, inflation of cost of labor, raw material, and the increases in transportation costs - backorders are subject to a price increase when restocked. We do make every effort to absorb price increases for our customers but it is simply not feasible to do so when the inflated dealer cost exceeds our sales price. You are not forced to keep your order and you are welcome to cancel the order penalty free if the price increase is not acceptable for you. If we have not processed your order, you can cancel your order and reselect.
Delays:
Customer agrees to not hold us financially responsible nor will we compensate for unexpected delays caused by vendors, manufacturers, shipping carriers, and weather. It is recommended that you schedule plumbers or contractors after you have received your furniture to avoid any problems. Specialty made and back order items can be delayed three weeks or more due to the U.S. customs. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.
Payment Agreement:
Any and all fees associated with a missed delivery appointments and canceled or product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If the payment card on file cannot be billed, the customer agrees to send a money order or cashier’s check within 7 days or be turned over to collections.
Liability:
Customer agrees to not hold us financially liable in excess of the purchase price of your order. Your use of this site shall be governed by all laws in the state of California. Customer agrees that jurisdiction over any legal proceedings directly or indirectly arising out of or relating to this site or its products shall be in the state or federal courts located in Los Angeles County, California. Any cause or action or claim you may have with respect to this site or your purchase must be commenced within one (1) year after your purchase.
Price Match: We do not price match against Amazon, eBay, Overstock, and or any other websites where independent sellers can make a listing for a product - we only price match against retailers such as ourselves. We also reserve the right to decline price match requests involving questionable, non-reputable, or out of area retailers. Price match requests post sale/post purchase will not be honored.
Sales Tax: We do not collect sales tax for all customers outside of California. California state sales tax will be applied for orders shipping to California. Some cities in California, have higher sales tax due to their district sales tax rates.
California Residents:
Please click on the link for information on Proposition 65.
Sales Contract:
The entire sales contract between you and our company will be set forth in the invoice and/or accompanying or referenced documents and emails provided by us. To guarantee accuracy oral statements made by any employees or personal shall not be relied upon as part of the sales contract. Only written statements, facts and policies are considered part of the contract.