Frequently Asked Questions
- Do you have a showroom?
- Why Should I Buy from Fine Furniture?
- How do I use the online furniture catalogue?
- How do I use the furniture filters?
- Do you ship out of state?
- What is Free Local Pickup?
- Do you offer in-home assembly?
- What if my order is damaged or defective?
- How do I go through check out?
- What is your Return/Exchange Policy?
- What is your price match guarantee?
Click one of the category tabs to go to that category's main page, which will have all of the furniture designated for that specific area. You can also hover your mouse cursor over a category tab to show what subcategories that are in each main area without leaving the home page. Clicking one of the subcategories will take you to that subcategory's selections.
The first boxes you come to will let you type in your price range. Any items above or below that range won't show in your results. The boxes below the price range selector will allow you to pick the colors, patterns, or materials you'd like to see. Checking a box will tell the site to show only the items which fit that specific requirement. If no boxes are checked, then all items will be shown. Once you've finished checking boxes and setting the price range, click show to see all of the furniture that you'll be happy to take home.
We do offer LTL shipping services nationwide for all of our furniture products. To obtain a shipping freight quote, simply add the items of interest to your shopping cart and enter your shipping address on the check out page. Our system will quote your shipping cost to your area! Our shipping company will call you a few days in advance to schedule a time and date for delivery so you will know exactly when to expect to receive your order. We will also email you with your tracking information within 7 - 10 business days post order placement.
Free Local Pickup:
Fine Furniture Los Angeles offers free local pickup from our warehouse(s) in the City of Industry (Los Angeles area). Our sales team will contact you once your order is ready for free local pick up within 1-3 business days after the order is placed directly on our website. Please note that you will need a truck or a box truck to pick up larger items such as sofas, bedroom sets, etc. Please inspect the item at the time of pick up to ensure that it is in perfect condition. In the event that you discover any damages or defects that require replacement parts, please note that we do require pick up/exchanges of replacement pieces to happen at our Los Angeles warehouse(s) (we cannot ship or mail replacement pieces). We guarantee a perfect product or else we will provide free replacement parts free of cost to our customers. Currently, Fine Furniture Los Angeles does not offer delivery options and can offer local pick up only unless the customer is willing to pay a delivery fee of $250 - $450 depending on the size of the order to ship via LTL freight.
Afterwards, select your method of payment. You'll have a few options to choose from. If you opt to pay online, you can pay through credit card via PayPal, or through our new financing option. If you choose the financing option, we will contact you as soon as possible! Once you complete all of the necessary payment steps, all you have to do is agree to the terms and conditions and your furniture will be on its way!
A few things to keep in mind are that the item must be the exact brand, model and finish in brand new condition. The item must be in stock and ready for pick up as well. We offer free local pickup so the price match must include that service which many retailers may add on at the end of the purchase. The price to be matched must be up to date with manufacturers MAP policy. Unfortunately we cannot remove CA tax as part of the price match due to regulations.
Exclude offers that include financing, bundling of items, free items, pricing errors, mail-in offers, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items
We reserve the right to decline a price match if the seller is not a reputable store, selling on Amazon or eBay, and or is a big box store such as Walmart, Target, or Overstock. Not to worry since these stores are not likely to carry our selection anyway!