FAQ

Frequently Asked Questions



Why should I buy from Fine Furniture Los Angeles?
The answer is simple: shop smart and save money! We offer the highest quality designer furniture items guaranteed to be at the lowest prices in the Los Angeles and Los Angeles counties. Although we do not have a formal showroom, any and all of our offerings can be found via our online catalog, and will be ready for pick up within 1-3 days after your order has been processed. By tossing aside the old furniture showroom business model, we are able to cut down on overhead cost and pass those savings directly on to you! Save hours of driving and looking around for furniture by shopping with us directly on our website!

How do I use the online furniture catalogue?
We are always looking to improve the customer's ease of access to the content on our website. First, click the house icon on the left side of our top navigation bar, which will take you to our home page. This page will have listings of a few select item categories, with a title above their corresponding image. To pick furniture by areas, look to the top of the left white navigation bar and pick one of the options.
Click one of the category tabs to go to that category's main page, which will have all of the furniture designated for that specific area. You can also hover your mouse cursor over a category tab to show what subcategories that are in each main area without leaving the home page. Clicking one of the subcategories will take you to that subcategory's selections.

How do I use the furniture filters?
We have a lot of fantastic items in our catalogue. Add in all of the different colors, patterns, and materials we offer and you'll find yourself flooded by the many options we have available. To make your purchasing experience faster and easier, we have developed built in filters that you can use to sort items by price range, color, or material. Just head over to a category and look to your left, slide your screen down and below the navigation tabs, you'll see the filter.
The first boxes you come to will let you type in your price range. Any items above or below that range won't show in your results. The boxes below the price range selector will allow you to pick the colors, patterns, or materials you'd like to see. Checking a box will tell the site to show only the items which fit that specific requirement. If no boxes are checked, then all items will be shown. Once you've finished checking boxes and setting the price range, click show to see all of the furniture that you'll be happy to take home.

Do you ship out of state?

We do offer LTL shipping services nationwide for all of our furniture products. To obtain a shipping freight quote, simply add the items of interest to your shopping cart and enter your shipping address on the check out page. Our system will quote your shipping cost to your area! Our shipping company will call you a few days in advance to schedule a time and date for delivery so you will know exactly when to expect to receive your order. We will also email you with your tracking information within 7 - 10 business days post order placement.

Do you have a showroom?
While many other generic furniture companies boast about their showrooms, they are costly to maintain and work to promote uninteresting stock items. One showroom cannot have everything that you are looking for while our online store will have ten times the selection! In order to keep our prices low and focus on providing you with the best selection of furniture at the best discount prices in Los Angeles, we do not have a showroom.

Free Local Pickup:
Fine Furniture Los Angeles offers free local pickup from our warehouse(s) in the City of Industry (Los Angeles area). Our sales team will contact you once your order is ready for free local pick up within 1-3 business days after the order is placed directly on our website. Please note that you will need a truck or a box truck to pick up larger items such as sofas, bedroom sets, etc. Please inspect the item at the time of pick up to ensure that it is in perfect condition. In the event that you discover any damages or defects that require replacement parts, please note that we do require pick up/exchanges of replacement pieces to happen at our Los Angeles warehouse(s) (we cannot ship or mail replacement pieces). We guarantee a perfect product or else we will provide free replacement parts free of cost to our customers. Currently, Fine Furniture Los Angeles does not offer delivery options and can offer local pick up only unless the customer is willing to pay a delivery fee of $250 - $450 depending on the size of the order to ship via LTL freight.

Do you offer in-home assembly?
We offer in home assembly services that include complete set up, and removal of debris post assembly. Prices range depending on the size and time it would take to assemble the product that you order and can run from $250.00 - $395.00 for the installation fee. Call our friendly representative for a quote on local in home assembly cost for the item that you are interested in.

What if my order is damaged or defective?
Our warehouse team diligently inspects every single product as it enters and leaves our warehouse. This reduces the chance of concealed damage or defects to a marginal amount, in the rare case that you find a manufacturer defect or damage, please report it to us within 2 business days of purchase and we will be able to rectify it for you free of cost! Your complete satisfaction is our priority! Simply email us pictures of the damage to and once your claim is approved all you would need to do is bring back the damaged/defective item to our warehouse and we will exchange it for you.

How do I go through check out?
Our check out process is simple and quick to fill out. Once you've added everything you'd like to purchase into your cart, you can proceed to check out.
Afterwards, select your method of payment. You'll have a few options to choose from. If you opt to pay online, you can pay through credit card via PayPal, or through our new financing option. If you choose the financing option, we will contact you as soon as possible! Once you complete all of the necessary payment steps, all you have to do is agree to the terms and conditions and your furniture will be on its way!

What is your Return/Exchange Policy?
You can return the item if you do not like it as long as you have all original packaging and boxes intact, product must be brand new condition. Return/exchange requests are all subject to a 20% restocking fee and it is the customers responsibility to bring the items back to the warehouse that it was picked up from. We do not offer pick up service and or shipping service for return items!

What is your price match guarantee?
We will beat the competitors list price provided that they are selling the identical product inclusive of free pick up and zero sales tax (sales tax applies for CA customers). Please fill out our contact us form with the link of the competitor's product and a link of our product for our customer service experts to review and approve your Price Beat Guarantee!

A few things to keep in mind are that the item must be the exact brand, model and finish in brand new condition. The item must be in stock and ready for pick up as well. We offer free local pickup so the price match must include that service which many retailers may add on at the end of the purchase. The price to be matched must be up to date with manufacturers MAP policy. Unfortunately we cannot remove CA tax as part of the price match due to regulations.

Exclude offers that include financing, bundling of items, free items, pricing errors, mail-in offers, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items

We reserve the right to decline a price match if the seller is not a reputable store, selling on Amazon or eBay, and or is a big box store such as Walmart, Target, or Overstock. Not to worry since these stores are not likely to carry our selection anyway!